Always assume downed powerlines are live and lethal. Your safety is our priority. Call triple zero – 000.
Generators belong outside where toxic fumes can disperse. Make sure a licensed electrician installs an isolating switch if plugging-in a generator at home.
Solar panels could still be live when power is out, stay safe. Call a professional to check them out.
Falling branches damage powerlines causing power interruptions. Trim your trees, but if they’re near powerlines, call 1800 245 090 for advice.
Power fluctuations can damage expensive electrical equipment. Shield it with surge protectors or unplug it from the wall.
If you get tingles or shocks from a tap or appliance, stay safe. Call 1800 245 090 anytime, day or night.
Water damage can lead to electrocution. Worried you have wet appliances? Stay away. Call a licensed electrician.
Keep your Overflow Relief Gully (ORG) clean and clear. It’s better for sewage to overflow in your garden – not in your home.
Stay clear of dams and wastewater treatment ponds as the water attracts dangerous animals.
The sewerage system is for…sewage. Don’t let storm water flood the sewers and cause sewage backflows. Check downpipes are not draining into the ORG or sewer.
Floodwaters conceal hidden dangers. Never swim in floodwaters and stay away from dangerous surging storm water drains.
Sewer access covers, if damaged, can be a hazard to people and vehicles so please report them. Sewers contain toxic gases and should only be accessed by trained staff.
If the power goes out, wait 15 minutes before calling us on 1800 245 090. Chances are we’re already on it.
Have a list of important numbers handy:
• Power and Water emergencies and faults: 1800 245 090
• Police, Fire or Ambulance emergencies: 000
• Floods, storms and cyclones emergencies: 132 500
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